Microsoft Word displaying old text in new document

I recently had an issue with Microsoft Word where it kept displaying old text when I opened a new document. It took me a while to determine why this was happening. It turned out that I had accidentally saved the text in my Normal.dotm template.

The Normal.dotm template opens each time you start Microsoft Word. It includes default styles or any customizations you may have made to the document. It is important to note that any changes you make to the Normal.dotm template, whether intentionally or not, will be applied to all of the new documents that you create.

I consulted this post on and applied it to Microsoft Word for Mac to resolve my issue.

Here are the steps I followed

  1. Open Microsoft Word
  2. Go to preferences–>Personal Settings–>File Locations to confirm where the template is stored on your computer. I was able to find the Normal.dotm Template on my computer at this path: ~/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Templates.localized/Normal.dotm
  1. Close Microsoft Word
  2. Open Finder–>Click Go on the menu bar–>then Go to Folder. Paste the path for the Normal.dotm file.
  1. Move the Normal.dotm file out of the folder.
  2. Re-open Microsoft Word (a new Normal.dotm file should be created)

I hope this post helps someone else who encounters this issue.

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